A survey of bus passengers in Western Isles brought a massive response last autumn, with over 300 local people taking part.

The results of the survey, run by the Western Isles Citizens Advice Service, are published today (March 7) with both good and bad news for local service providers.

On the positive side,

  • 88% of respondents are satisfied with the cleanliness and condition of busses,
  • 73% are generally happy with their punctuality, and 86% with driver behaviour.
  • 75% report that they feel the services offer good value for money.


The biggest negative to emerge from the survey is the frequency of scheduled services, with only 41% saying they are satisfied with this (59% dissatisfied) – despite the fact that 72% identified it as a top priority issue for them.

The number of responses from Western Isles (315) was one of the highest of the 32 Council areas in Scotland. Only Glasgow, North Lanarkshire and Dundee provided more.

Having gathered this data, Citizens Advice Scotland will now be meeting with bus companies, Local Authorities and the Scottish Government to find ways of delivering a positive way forward and addressing these issues.

The survey took evidence from 315 bus users in the Western Isles in Autumn 2017. This was as part of a nation-wide survey by Citizens Advice Scotland.

The Scotland-wide results are at www.cas.org.uk/betterbuses