Flybe chiefs are looking into complaints that their services from Glasgow to Stornoway last week (February 26-March 4) failed to fly even on days unaffected by snow at Glasgow Airport.
Mr Ronnie Matheson, Flybe’s Director of Revenue Management & Distribution, confirmed today (Monday) to welovestornoway.com that “the schedule for Glasgow to Stornoway was planned to run until yesterday.”
It had been announced earlier that Flybe would cease the Glasgow-Stornoway service which began last year, from today. Instead an improved service to Aberdeen is to be provided.
welovestornoway.com understands that throughout last week, passengers with valid Flybe tickets continued to turn up at Stornoway Airport without any information about their flights being cancelled.
One report said that airport staff were informing customers that no Flybe flights were leaving Stornoway for Glasgow that week irrespective of weather.
It is reported that, when contacted, Flybe call centre staff were advising customers to rebook through Loganair
Customers were left disappointed and sometimes irate that having to rebook with Loganair at short notice meant that only premium fares could be booked.
It is understood that the Loganair staff at the airport faced serious difficulties explaining the position to would-be passengers because Flybe had said the service would continue to run that week.