CnES Trading Standards have received complaints regarding cold callers claiming to be contacting consumers from BT.

The caller states that the consumer’s phone or internet service is about to be disconnected due to a missed payment on their account.

Some of the calls have been to non-BT lines, showing that the scammers appear to be calling random numbers.

A spokesperson said “By claiming that your service is about to be discontinued, the scammers will try to give a sense of urgency so that you feel under pressure to give them your payment details. 

"Our advice is not to engage with cold callers, put the phone down and end the call."

"If you are a BT customer, you may wish to register on the BT free call blocker service Call Protect on 0800 3891 572.”

To report scam calls contact Trading Standards on 01851 822 694.