The unsung heroes of emergency services control rooms are being recognised today (Friday 23 October) in a week designated in honour of international control room staff.

Joining in the recognition are HM Coastguard, celebrating the team at the Stornoway Coastguard Operations Centre who answer emergency calls.

There are 21 ‘headset heroes’ in the Stornoway ops room, plus controller Angus Maciver, IT and admin staff, counter-pollution team members and the coastal operations team of three, who train and direct Coastguard Rescue Teams all over the Western Isles.

A spokesperson for Stornoway Coastguard operations centre said: “We are taking part in international control room week, recognising the dedicated professionals in our Operations Rooms around the UK.

“These unsung heroes play a critical role in managing communications with the shipping community and the public. They are the first person you speak to when you call us for assistance – providing information and advice, whilst also co-ordinating our response to incidents our assets attend.

“Thank you for your commitment and diligence in assisting those who need our help. Also, thanks to our fellow 999 control room staff, for your dedication and co-operation during multi-agency taskings.”

Pictures show maritime operations officer Gary Ross-Jordan (left) and senior maritime operations officer Derek Cook in the Stornoway ops room today. A pre-Covid picture also shows maritime operations controller Angus Maciver and team leader Carol Campbell at work in the ops room (HM Coastguard/MCA).