Hebridean Housing Partnership want to assure tenants and partners that we are continuing to provide as complete a service as is safe to do, following the news from Central Government that the current lockdown measures will be in place until at least 7 May,
Lockdown has presented everyone with many varied and unanticipated challenges, but HHP staff have been working very hard from home to ensure that wherever possible tenants can access services, advice, assistance and support on an ongoing basis.
Dena Macleod, Chief Executive said, “During a global crisis of this nature, it is vitally important we work together to help and support the most vulnerable in our communities.
"Our approach has been to contact all tenants, starting with the most vulnerable, to find out what assistance they need and if we are not in a position to help, our Housing Officers are connecting them with the appropriate agency.
"So far we have managed to contact just over 1,000 tenants and the number indicating they need support due to not having family members in a position to help them, remains very low. The Assistance line set up by the Comhairle (01851 600501) along with the various services put in place by communities throughout the islands, shows we are doing a great job of looking out for one another, which is very encouraging and reassuring.”
"Our Clerk of Works and handymen have also been very busy helping with the delivery of food parcels and other such vital aid, and we are encouraging all staff who are fit and able to do so, to join the coordinated local effort to support and assist those in our communities, alongside their day-to-day roles.
Although our offices are closed, we are providing Customer Services in as near normal a manner as we can. Telephone and Email support is available throughout. We are also processing applications, invoices, information requests and several back office functions remain unchanged.
Unfortunately, because of the Social Distancing requirements, we can only provide an Emergency Repair Service during this time. If you need to report an Emergency Repair, please contact us on 0300 123 0773.
A number of our planned maintenance, development and investment programmes are also on hold; but we are working closely with our partners and contractors to ensure these can be restarted as soon as it is safe to do so. We thank them all for their support and input as we work our way through this challenge together.
We also recognise the critical importance of keeping spirits high during these testing times. We have been supporting staff and tenants with steps and advice to protect their mental wellbeing, encouraging those who can to enjoy some exercise and to #clapforcarers in a show of solidarity and thanks for the many carers in our NHS, social care system and homes from the Butt to Barra, and across the country.
The Board and Management team would like to take this opportunity to wish all tenants, staff and their families continued good health, and to thank them for their support and understanding during this time.