Ferry operator CalMac has today (Wednesday 25 March) pleaded with customers to go online, after contact centres were swamped with almost 5000 phone calls yesterday.
The impact of Coronavirus means the company's contact centres are operating a reduced service, coinciding with unprecedented call volumes.
CalMac's Head of Customer Services, Alan Hood said: “Our staff are currently focused on protecting services for those who live on the islands, but have essential travel to and from the mainland, and for lifeline businesses and suppliers who
urgently need make these crossings.
“I understand customer concerns about their travel plans, but being inundated with calls is making it very difficult to deal with urgent and essential situations.
“Customers looking to cancel a booking and receive a refund can do so through our website and are urged to use this method.”
CalMac has cancelled all bookings up until July 16, and all travel before this date is for essential lifeline services only. A turn-up and go service which does not need pre-booking is being operated and only island residents and those with essential business in the islands are currently permitted to travel.  Full details on how to get a refund on a booked ticket here.