Over the last year the Crofting Commission has undergone significant change with a comprehensive review and streamlining of the organisation's processes.
A number of improvements have been implemented which aim to ensure crofters receive the best possible service.
A milestone in this work will be the roll out of a new Croft Information System taking place on Monday 22 February.
The new database system will secure all of the Commission’s historical data on the Registers of Crofts, including information on over 20,000 crofts, 62,500 cases and nearly half a million documents. The system will also create a simplified case processing system for staff.
Chief Executive of the Crofting Commission, Catriona Maclean, explains: “The Commission processes over 1,000 regulatory applications every year and over 3,000 general enquiries. We want to make the process as easy and smooth as possible for crofters and it is hoped that the new system will help to reduce processing times for regulatory applications.
“Once the new system is in place, we will develop an online version of the Register of Crofts, allowing the public direct access to the information held, and aim to introduce online applications for regulatory processes as soon as we can.
“During the transition to the new system there should be minimal impact on crofters, but as with any new system there may be teething problems so we ask for customer’s patience in the beginning."
She added: "These are all major changes in the way the Commission operates and I welcome the continued support of crofters while we try to improve our service to them. I hope that they will start to see the benefits from our efforts."