Crossroads Harris say they were delighted to receive 'Excellent' grades in their recent Care Inspection Report for the tenth inspection in a row.
Crossroads Harris is a Scottish Charity which provides respite care in the home to carers of ill, elderly people and people with disabilities and also provide support to vulnerable people living alone in isolated situations.
It is affiliated to Crossroads Scotland and is registered with the Care Inspectorate, which carries out an annual inspection.
All members of staff have PVG (Protection of Vulnerable Groups) disclosures and have to be registered with the Scottish Social Services Council.
The Inspection sends out questionnaires to users and carers of the service and received very positive comments about the service. Here are some extracts from the report:
“It was very clear to us that people were overwhelmingly positive about all aspects of the service.
“This service continues to provide excellent care and support to the people who use it.
"We concluded that the service being provided, and the service management and leadership, was of an excellent standard.
"This service has an excellent grading history and it was clear that it remains a very well-regarded, and much valued support service, in the Isle of Harris.
"In summary, we found the service to be well organised in all regards, and to be fully focused on people's experiences and their outcomes.
"The service shows a real flexibility in offering a range of different supports to its community.
"We concluded that excellent levels of care and support were experienced by those using the service, and that this was coordinated by a management team who were committed to continuous improvement.
"This gave us confidence that the high standard of service provision would continue to be maintained.”
The full report can be accessed at www.careinspectorate.com or a hard copy can be provided on request.